In an ongoing effort to upgrade and create new services for our customers, RushCard underwent a technology transition to a new transaction processing partner last Monday morning. Our customers thank us every day for the level of discipline we help them practice." "Our cards give them the ability to shop the web, pay bills online, and perform other banking functions like remote check capture, expense tracking and goal-setting, all while avoiding going into debt or racking up overdraft fees. "Prepaid cards are a safe, viable and responsible option for millions of Americans who need an alternative to traditional banking, check cashing and credit products," Simmons wrote in a September 2013 editorial. 4 on a list of prepaid cards used as bank substitutes, after Bluebird, Chase Liquid and American Express Serve. Last year, Consumer Reports rated RushCard as No. Simmons has contended that RushCard does not charge unusually high fees, and "gives underserved communities the tools to get their money right." RushCard has been criticized for charging high fees in the past, and UniRush LLC has fielded more than 700 Better Business Bureau complaints in the past three years. About 22% of households without bank accounts used a prepaid card in the year up to the FDIC survey, compared with 5.3% of "fully banked" households. The service, still owned by his company UniRush LLC, says that after it was created, "those that found themselves left behind by traditional banks found an on-ramp to better financial services." The company doesn't say how many customers it currently has, but in 2009, Simmons said it had more than 1.5 million members.Ībout 68 million Americans either don't have bank accounts or rely on services like check cashers and pawn shops to supplement their bank accounts, according to a 2013 survey by the FDIC. Simmons started RushCard for Americans "who cannot or choose not to establish a traditional banking relationship," according to its website. Since then, RushCard and Russell Simmons' Facebook page have been overrun with furious complaints from customers unable to pay rent, cell phone bills or purchase groceries and facing incredibly long wait times to speak with a customer service rep. 13, the problem got way worse - direct deposits weren't making it into accounts, and users were staring at $0 balances on their accounts. That's when users started complaining their cards weren't working at places like gas stations and restaurants. ![]() RushCard started running a scheduled maintenance a week ago on Oct. Simmons drew particular flack for tweeting Saturday that he was "praying" for those "who have been and those who still are affected by the tech change at Rushcard." The company charges up to $10 to activate cards, $7.95 in monthly fees and $2.50 for out-of-network ATMs and over-the-counter withdrawals.īut the apologies and promise of a fee holiday ring hollow to customers who have had their lives thrown into disarray in the past week, especially those who are still having trouble getting their money. On Saturday the company also promised to suspend all fees from Nov. Simmons posted an apology video to his Facebook page last week and has been apologizing and promising to fix the situation from his Twitter account, which has the handle Today, he opened his Twitter account to DMs from customers who are still facing problems. The company's Facebook page has been flooded with complaints and pleas for help from frustrated Americans who can't access money or decent customer support. RushCard employees are working around the clock to get every single customer full access to their funds." ![]() We have set up command centers in NYC and Cincinnati to begin outreach to those who remain affected. "A small number of accounts are still in an inactive state. "At this time, our system is up and running and we are processing deposits and transactions," he said. "To those impacted, we can't begin to express both how sorry we are for the hardships that you've experienced and our commitment to making this right," RushCard CEO Rick Savard said in an emailed statement.
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